Category: CRM & Sales Tools
Departments: Sales, Marketing, Customer Service
Use Cases: Lead capture, pipeline management, marketing automation, service ticket handling
AI Capabilities: Automation, insights
Industry Fit: SMBs to enterprise (flexible)
Team Size Fit: 1–250
Price Range: Free up to ~$50–3,200+/mo tiers
Review Score: ~4.4⭐ on CNN Underscored & cited G2 listings (G2 Learn, Reddit, CNN)
Review Count: Thousands (Capterra & G2) (Capterra, Capterra)
Integrates With: Gmail, Office 365, Slack, Shopify, Stripe, etc. (Wikipedia)
UX Type: Simple but extendable
Platform Type: All-in-one
AI Required: No (optional via hubs)
Compliance Ready: Generally yes (GDPR etc.)
Tech Level: Beginner → Intermediate
Link: Official site
Summary Notes: Intuitive interface, flexible scaling, strong inbound marketing and support integration; ideal for small to mid-size businesses.